Refund Policy
Last Updated: May 11, 2026
1. Overview
WA QuickReply provides digital subscription services for its AI-powered browser extension. We strive to ensure our users are satisfied with their experience and provide a fair and transparent refund process.
2. Free Trial
We may offer a limited free trial for our Pro features to allow you to evaluate the service before a subscription purchase. The specific terms of the trial (such as duration and feature access) will be clearly stated during the signup process. We reserve the right to modify trial terms at our discretion.
3. Subscription Billing
All paid subscriptions (monthly or yearly) are billed in advance and renew automatically at the end of each billing cycle using the payment method on file. You are responsible for ensuring that your payment information is up to date.
4. Refund Eligibility
We want you to be confident in your purchase. You are eligible for a refund under the following conditions:
- 14-Day Window: You may request a full refund within 14 days of your initial subscription purchase.
- Initial Purchase Only: Refunds typically apply only to the first billing period of a new subscription.
- Fair Use: All refund requests are reviewed for fairness. We reserve the right to process refunds through our payment provider (e.g., Stripe) in accordance with their processing rules.
5. Non-Refundable Situations
To maintain the integrity of our service, we may deny refund requests in the following situations:
- Requests made after the 14-day eligibility window.
- Accounts found to be in violation of our Terms of Service.
- Instances of suspected fraud, abuse, or excessive misuse of the extension.
- Repeatedly subscribing and requesting refunds (refund abuse).
6. Cancellation
You can cancel your subscription at any time. Cancellation will stop any future renewals from being processed. However, cancelling a subscription does not automatically trigger a refund for the current or previous billing periods. If you are within the 14-day refund window and wish to receive a refund, you must explicitly request one via email.
7. Processing Times
Once a refund is approved, it is processed through our payment gateway immediately. However, it may take 5 to 10 business days for the funds to appear on your bank or credit card statement, depending on your financial institution.
8. Contact
To request a refund or if you have any questions regarding your billing, please contact us at:
Email: support@wa-quick-reply.com